Technical Support Specialist - EV & Energy Solutions BE
Core
Provide 2nd line technical support to B2B installers and partners for EV charging and energy management hardware/software, troubleshooting installation/configuration issues and analyzing communication protocols.
Role type
Senior IC technical support specialist (2nd line)
Builds
EV charging stations, smart energy meters, and related IoT devices
Domain
Cleantech / Renewable Energy / IoT
Deliverable
client delivery
Required skills
Troubleshooting hardware/software, interpreting communication protocols (Modbus, MQTT, OCPP), RMA process management, technical documentation, coaching internal teams
Preferred skills
Experience in 2nd line technical support, affinity with electronic installations or IT networks
Technologies
Modbus, MQTT, OCPP
Responsibilities
Provide 2nd line support via ticketing system, telephone, and email; troubleshoot installation and configuration problems; answer technical questions and guide partners; analyze communication protocols to identify root causes; manage RMA processes; train and coach internal colleagues; collect and analyze customer feedback; collaborate with R&D and Sales for product improvements.
Seniority
Mid-level, hands-on IC
