EV Operations Center Specialist with German
Core
Second-line operations specialist managing EV charging network incidents, performing remote diagnostics, and ensuring service level agreements for electric vehicle drivers.
Role type
Senior IC IT Operations Specialist (EV Infrastructure)
Builds
EV charging network uptime and reliability across Europe
Domain
Electric Vehicle Infrastructure / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Incident management, remote diagnostics, root cause analysis, ITSM tools (ServiceNow, Jira), system log interpretation, API/backend platform understanding, OCPP/OCPI protocols, technical documentation, stakeholder collaboration
Preferred skills
Electrical engineering background, complex environment experience, high-pressure incident handling, continuous improvement mindset
Technologies
ServiceNow, Jira, OCPP, OCPI
Responsibilities
Handle escalated incidents from first line, perform remote diagnostics on EV chargers, own incidents from investigation to closure, collaborate with hardware vendors and third-line support, monitor network performance metrics, validate root cause analysis, maintain ITSM data quality, contribute to process improvements and playbooks, support change and release processes
Seniority
Mid-level, hands-on IC