Technical Support and Service Engineer
Core
Provide technical troubleshooting, commissioning, and pre-sales support for solar inverters, energy storage systems, and EV chargers to distributors, installers, and end users.
Role type
Technical Support and Service Engineer
Builds
Solar inverters, energy storage systems, and EV chargers
Domain
Renewable energy / Photovoltaic systems
Deliverable
client delivery
Required skills
Troubleshooting, analytical problem-solving, explaining technical concepts, CRM/ticket management, grid code compliance knowledge
Preferred skills
Commissioning, after-sales service, application engineering, photovoltaic systems knowledge, EV charging solutions knowledge, distributor/installer relationship management
Technologies
Solar inverters, energy storage systems, EV chargers, CRM systems
Responsibilities
Provide technical troubleshooting support via phone, email, and digital channels; deliver technical training sessions and webinars; support pre-sales activities with technical consultancy; monitor local technical regulations and grid code requirements; coordinate inverter replacement activities and logistics; document technical cases in CRM systems.
Seniority
Mid-level, hands-on IC