Complaint Handling Specialist
Core
Manage post-market surveillance complaints for medical devices by analyzing processes, documenting findings, escalating issues, and ensuring regulatory compliance.
Role type
Specialist in post-market surveillance complaint operations
Builds
Efficient post-market surveillance operations and regulatory compliance
Domain
Medical technology / Regulatory compliance
Required skills
Post-Market Surveillance, Quality Management Systems, Data Analysis, Regulatory Requirements, Technical Documentation, CAPA, Continuous Improvement, Complaint Management, Recordkeeping, Vigilance Reporting
Preferred skills
Business Acumen
Technologies
Complaint management systems
Responsibilities
Log all complaints into the management system, identify escalation points, document errors for analysis, follow up with customers to confirm resolution, compile complaint data, and collaborate cross-functionally on product feedback.
Seniority
Specialist, individual contributor