Recepcionista - Hesperia Presidente - (Barcelona)
Core
Front desk receptionist managing guest check-in/out, reservations, cash handling, and hotel service promotion at an urban hotel in Barcelona.
Role type
Front desk receptionist
Builds
Guest experiences and hotel operations
Domain
Hospitality / Urban Hotel
Deliverable
product features
Required skills
Guest relations, cash handling, reservation management, multilingual communication, customer service, complaint handling, daily cash reconciliation
Preferred skills
Opera PMS knowledge, additional languages
Responsibilities
Manage guest stays from check-in to check-out, welcome guests and visitors, recognize repeat customers, pre-assign rooms, handle cash register and currency exchange, answer phones/faxes/emails for reservations and internal services, promote hotel services, provide tourist information, handle guest complaints and suggestions, perform daily cash reconciliation