Klantadviseur
Core
First point of contact for residents, businesses, and stakeholders regarding water management, safety, and living environment inquiries, complaints, and requests.
Role type
Customer Service Advisor
Builds
Efficient handling of customer inquiries and service requests for a public water management organization
Domain
Public sector / Water management
Deliverable
client delivery
Required skills
Customer service, multi-channel communication (phone, email, web, mail, in-person), system data entry, quality monitoring, internal escalation, information provision, process improvement identification, cross-departmental collaboration
Preferred skills
MBO level education, 3+ years experience in customer service, excellent verbal and written communication, digital proficiency, administrative accuracy, independent and team working
Responsibilities
Handle customer questions via phone, email, website, post, and personal contact; Register and process customer contacts in designated systems; Monitor progress and quality of customer inquiries and reports; Escalate complex questions to appropriate internal departments; Monitor follow-up and feedback to customers; Provide information on products, services, and procedures; Identify common questions and service improvement points; Collaborate with internal departments to support customers optimally
Seniority
Mid-level, hands-on IC
