Claims Team Leader
Core
Lead a claims team to manage day-to-day operations, act as a technical claims expert, and improve the customer, employee, and risk carrier experience.
Role type
Claims Team Lead
Builds
Claims operations and processes for embedded insurance products
Domain
Insurtech / Insurance
Deliverable
client delivery
Required skills
Claims handling, People management, Stakeholder management, Team coaching, SLA/KPI management, Technical claims expertise
Preferred skills
European languages, Google applications proficiency, Lean startup philosophy
Responsibilities
Manage and coach team members, Allocate and balance work, Review and approve payments above authority, Perform quality assessments on closed claims, Represent the team externally with auditors and partners, Identify areas for improvement in claims activity
Seniority
Mid-level, hands-on IC with management duties