Fashion Support Consultant (Catalan - speaking) - On-site IN02
Core
Handle incoming customer inquiries via phone, email, chat, and voicemail for fashion brands, resolving demands within SLA.
Role type
Customer Support Consultant
Builds
Customer support operations for fashion brands
Domain
Fashion retail / Customer Service
Deliverable
client delivery
Required skills
Bilingual communication (Catalan/Spanish), active listening, call management, issue escalation, administrative compliance
Preferred skills
IT platform familiarity (Windows/MS Office), adaptability
Responsibilities
Answer customer calls and chats, log call details in management systems, maintain product knowledge, escalate service issues to mentors, comply with administrative duties
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