Customer Transformation – CX & Service Design – Associate Director
Core
Senior leadership role shaping market offerings, leading complex client engagements, and developing talent in customer experience and service design.
Role type
Senior Manager, Associate Director (Customer Transformation & Service Design)
Builds
Customer transformation strategies, service design frameworks, and operating model changes for public and private sector clients.
Domain
Professional Services / Consulting / Customer Experience
Deliverable
client delivery
Required skills
Service design, customer experience strategy, business transformation, human-centred design, executive stakeholder management, business development, team leadership, strategic planning.
Preferred skills
Experience in financial services, public sector, or complex enterprise environments; knowledge of AI and emerging technology.
Technologies
AI tools, emerging technology platforms
Responsibilities
Lead complex, multi-disciplinary transformation programmes; provide senior leadership and coaching to the Auckland team; advise executives on customer strategy and AI application; lead cross-functional teams; drive business development and proposals; contribute to practice growth.
Seniority
Senior Manager / Associate Director, hands-on leadership with strategic oversight
