Teamleider Klantenservice
Core
Leading a customer service team for a telecom desk to ensure high-quality service delivery and meet SLAs/KPIs.
Role type
Senior Team Lead, Customer Service (Telecom)
Builds
Customer service operations for telecom providers
Domain
Telecom / Customer Support
Required skills
Team leadership, KPI monitoring, Process optimization, Performance management, Conflict resolution, Strategic planning
Preferred skills
Talent development, Change management, Data-driven decision making
Responsibilities
Lead and motivate customer service specialists on the Telecom desk; Monitor and adjust daily SLAs and KPIs to ensure quality goals; Conduct progress, performance, and development reviews with team members; Initiate process improvements to enhance customer and technician satisfaction; Ensure high engagement and a positive, energetic work atmosphere.
Seniority
Senior, hands-on IC
