Service Adviseur Automotive / Werkplaatsreceptionist
Core
Front-office role bridging customers and the workshop in an automotive dealership, managing maintenance and repair appointments.
Role type
Service Advisor / Workshop Receptionist
Builds
Customer service experience and workshop workflow efficiency
Domain
Automotive / After-sales service
Required skills
Customer reception and advisory, translating customer needs into work orders, workshop scheduling and coordination, progress tracking, administrative processing, technical explanation to customers, independent work, structured planning, stress resistance, driving license B
Preferred skills
Experience in similar aftersales roles, technical insight into cars and workshop processes
Technologies
Modern dealership systems
Responsibilities
Receive customers and advise on maintenance/repairs, translate requests into work orders, plan appointments and coordinate with mechanics/workshop manager, monitor progress and adjust planning, inform customers on costs and status, explain technical details, process administrative tasks, liaise between customers and workshop, suggest process improvements