Guest Relations Intern H/F/X
Core
Ensures product standards and quality at Sofitel Brussels Europe to satisfy guests by coordinating daily operations and personalizing service for VIPs and regular clients.
Role type
Guest Relations Intern
Builds
Personalized guest experiences and seamless hotel operations
Domain
Hospitality / Luxury Hotel
Deliverable
client delivery
Required skills
Guest satisfaction management, VIP coordination, inter-departmental communication, loyalty program administration, complaint resolution, billing verification, room preparation, security procedures
Preferred skills
Proactive problem solving, multilingual communication, attention to detail
Responsibilities
Representing management to clients, coordinating daily activities for VIPs and events, verifying loyalty program applications, organizing guest stays, preparing VIP arrivals, handling client complaints, verifying client invoices, maintaining common areas, conducting daily briefings, checking VIP room readiness
Seniority
Intern