1st Level Supporter (w/m/d) 80-10%
Core
Provide empathic and solution-oriented support to customers via email and phone for bexio's web-based business software, escalating complex issues to the Second-Level team.
Role type
1st Level Supporter (Customer Support)
Builds
bexio web-based business software for Swiss SMEs
Domain
SaaS / Business Software
Deliverable
client delivery
Required skills
Empathic communication, problem-solving, escalation management, customer needs analysis, process optimization
Preferred skills
Experience with bexio and Salesforce, interest in technological innovation (e.g., AI)
Responsibilities
Handle customer inquiries via email and phone, identify and escalate complex problems, gather customer feedback for product management, participate in team meetings and training, contribute to internal process optimization, support special projects
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