SAP Delivery Manager
Core
Manage IT service delivery, incidents, changes, and service levels for SAP environments.
Role type
Senior SAP Delivery Manager
Builds
IT service operations and support processes
Domain
IT Service Management (ITSM) / SAP
Deliverable
dashboards & analysis
Required skills
Incident management, Change management, Service Level Agreement (SLA) management, Helpdesk leadership, Stakeholder communication, Risk mitigation, Process automation, Reporting
Preferred skills
Knowledge management, Configuration management, Client meeting facilitation
Responsibilities
Manage incident, improvement, and problem management; oversee service availability and service catalog; manage change and knowledge management; supervise Helpdesk activities and SLA compliance; lead client meetings to present SLAs and KPIs; collaborate with stakeholders to improve service quality; automate IT and business processes; identify and mitigate service risks; prepare performance reports.
