Software Engineer (Conversational AI Application Developer) Tech Lead
Core
End-to-end solution design and technical direction for agentic implementation of conversational AI applications, bridging business requirements with hands-on execution.
Role type
Tech Lead, Conversational AI Application Developer
Builds
Production-grade conversational AI applications using Omilia's technology suite
Domain
Conversational AI, Contact Centre Platforms, Telephony
Deliverable
production ML models | product features
Required skills
Solution design, team leadership, automated dialog system design, networking and telephony concepts, client consultation, backlog management
Preferred skills
CCaaS platform integrations, enterprise client delivery in banking/insurance/utilities, agile delivery practices
Technologies
Java, JavaScript, Omilia, Genesys, Avaya, NICE, Jira
Responsibilities
Lead a project team of Conversational AI Developers, QA Engineers, and Integrations Engineers; Define how autonomous agents are scoped, task handoffs are structured, and human escalation thresholds are set; Consult customers and provide guidance on problem resolution and best practices; Explain technology and application capabilities to clients and stakeholders; Identify and communicate improvement opportunities; Communicate with internal and external stakeholders on progress, risks, and technical decisions
Seniority
Senior, hands-on IC with leadership