Senior Account Manager
Core
Cultivate and sustain strong client relationships in the professional congress organization (PCO) and event/conference services industry, while overseeing the management of a core account team including Project and Program Managers.
Role type
Senior Account Manager (Team Lead)
Builds
Client partnerships and event execution strategies
Domain
Events, Conferences, Professional Congress Organization (PCO)
Deliverable
client delivery
Required skills
Strategic thinking, consultative approach, client relationship management, team leadership, budget management, problem-solving, cross-functional coordination, presentation design, ROI communication
Preferred skills
Experience managing large budgets (€1M+), experience managing direct reports, knowledge of other European languages
Technologies
Microsoft Office (Excel, PowerPoint, Outlook, Word), CRM systems
Responsibilities
Develop long-term client relationships and drive business growth; Partner with clients to provide strategic insights and actionable recommendations; Manage and develop the core account team (Project/Program Managers); Lead team development strategies and ensure work quality; Coordinate with internal departments to resolve client issues; Design and produce client documents and presentations; Recognize and solve potential problems early; Manage congress budgets and achieve profit targets; Conduct regular travel for event attendance, client meetings, and venue sourcing.
