Senior Travel Concierge
Core
Manage a portfolio of high-touch clients by sourcing hotels, planning trips, and handling escalations while ensuring team shift standards.
Role type
Senior Travel Concierge (hands-on IC with team leadership)
Builds
Custom travel itineraries and high-touch client experiences
Domain
Travel & Hospitality
Deliverable
client delivery
Required skills
High-touch client management, trip research and design, shift leadership, mentorship, problem-solving under pressure, exceptional written English, detail-oriented logistics management
Preferred skills
Personal travel experience, knowledge of destinations/hotels/airlines, startup environment experience
Technologies
AI tools for research
Responsibilities
Own and manage a portfolio of high-value client relationships; research and design complex travel itineraries; run shift operations and monitor team response times; mentor newer concierges and contribute to playbooks; handle escalations and difficult client situations with composure.