Technical Support Specialist
Core
First point of contact for technical questions regarding online payments, ensuring secure and stable transactions for merchants and customers during checkout.
Role type
Technical Support Specialist (E-Commerce Payments)
Builds
Seamless payment processes for merchants and customers across online and Point of Sale channels
Domain
Fintech / E-Commerce / Digital Payments
Deliverable
client delivery
Required skills
Technical problem analysis, E-Commerce platform integration, Ticket management, Cross-functional collaboration, Customer training, Process improvement
Preferred skills
Payment gateway APIs, Fraud prevention, PCI compliance knowledge, Ticketing systems (Zendesk, JIRA)
Technologies
Shopify, WooCommerce, HTML, CSS, JavaScript
Responsibilities
Analyze and resolve technical issues in E-Commerce payments (APIs, checkout, refunds, fraud prevention); Support integration and configuration of payment services; Handle and track support tickets including documentation; Collaborate with internal teams (development, product management, sales); Train customers and colleagues on best practices; Participate in new feature and product rollouts; Handle escalations and provide technical second-level support; Contribute to improving support processes and documentation