Travel & Lifestyle Consultant | Advanced English
Core
Frontline travel consultant answering calls for premium card members to create new bookings and service existing travel arrangements.
Role type
Travel & Lifestyle Consultant (Customer Service)
Builds
Domestic and international flight, car, and hotel travel arrangements for premium card members
Domain
Travel services / Financial services (Premium Cards)
Deliverable
product features
Required skills
High-end customer service, sales experience in tourism/travel/cruise, active listening, adaptability, computer literacy, MS Office proficiency, ability to work nights/weekends
Preferred skills
Tenured travel professional background, career in hospitality or tourism, passion for learning, natural curiosity
Technologies
PC, MS Office
Responsibilities
Deliver world-class customer service in a high-volume inbound call environment, research and plan personalized travel experiences, communicate product offerings and value propositions, reinforce the Membership First approach
Seniority
Individual Contributor, entry to mid-level