Fertility Clinic Implementation & Client Experience Specialist
Core
Support the implementation and adoption of specialized EMR/EHR software across fertility clinics in Mexico by translating clinical workflows into software processes.
Role type
Client-facing implementation specialist for fertility clinic software
Builds
EMR/EHR platform adoption and workflow integration for fertility clinics
Domain
Healthcare / Fertility / IVF / Software Implementation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Fertility/IVF clinical workflows, Patient coordination, Medication protocols, Treatment cycles, EMR/EHR systems, Client onboarding, Basic software troubleshooting, Clinical workflow analysis
Preferred skills
EMR/EHR Super User experience, Training healthcare professionals, Cross-functional team collaboration, Multi-location clinic experience
Technologies
EMR/EHR systems
Responsibilities
Support EMR/EHR implementations across fertility and IVF clinics, Work directly with clinic teams to understand existing clinical workflows, Help translate fertility workflows and processes into the software platform, Guide clinical teams throughout implementation and onboarding, Support patient coordination workflows and medication protocols, Serve as primary point of contact for clinic users during implementation, Provide guidance and support to users before, during, and after go-live, Explain software functionality and processes clearly to clinic staff, Identify workflow challenges and collaborate with internal teams, Travel to fertility clinics throughout Mexico for onsite support
Seniority
Mid-level, hands-on IC