Customer Onboarding Specialist - Ontario
Core
Supporting clinic staff in the optimal use of a web-based electronic medical record (EMR) and guiding them in the adoption of care management solutions.
Role type
Product Deployment Specialist (Onboarding)
Builds
MEDFAR's cloud-based Electronic Medical Record (MYLE) and care management solutions for clinics
Domain
Healthcare technology / Electronic Medical Records
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Project management, software deployment, defining customer needs, planning technological infrastructure, implementing functional interfaces, developing IT clinical processes, conducting advanced training, organizing Q&A sessions, writing project reports, applying corrective and preventive interventions
Preferred skills
Experience in health, education, health software, or project management fields
Technologies
Cloud-based EMR systems, tailored deployment tools
Responsibilities
Help define needs of new customers, plan and prepare the technological park for deployment, implement functional interfaces, develop IT clinical processes, participate in remote and on-site project deployments, prepare and conduct advanced training for clerical and medical staff, organize Q&A sessions, design presentations and write project reports, support clients throughout the process, apply corrective and preventive interventions to improve clinical processes
Seniority
Mid-level (2-3 years experience)