Senior Operations Manager, Corp Travel
Core
Leading end-to-end corporate travel operations, ensuring efficient booking, fulfillment, and service delivery for corporate clients.
Role type
Senior Operations Manager (Corporate Travel)
Builds
Corporate travel booking and fulfillment services
Domain
Corporate Travel / Business Services
Deliverable
product features
Required skills
Corporate travel operations management, Team leadership and coaching, Stakeholder management, Process improvement and automation, Travel policy and risk management, Data analysis and reporting
Preferred skills
Proficiency in travel booking platforms and CRM systems, Experience with duty-of-care requirements
Technologies
Travel booking platforms, Reporting tools, CRM systems, Microsoft Office
Responsibilities
Lead daily corporate travel operations and manage travel disruptions, Oversee booking and reporting systems to ensure data accuracy, Coach and develop a team of travel consultants, Act as primary escalation point for key corporate clients, Monitor SLAs and service quality metrics, Drive continuous improvement initiatives for operational efficiency
Seniority
Senior, hands-on IC with team leadership
