Coordenador(a) de Serviços de TI
Core
Strategic IT Services Coordinator focused on contract governance, financial health, and executive client relationships to ensure service delivery excellence and profitability.
Role type
Senior Service Delivery Manager / Contract Governance Lead
Builds
IT service delivery outcomes, financial performance, and client satisfaction for enterprise accounts
Domain
IT Services / Managed Services / B2B Contract Management
Required skills
IT service governance, complex B2B contract lifecycle management, financial contract health analysis, SLA/KPI management, executive stakeholder management, risk mitigation, service improvement planning, conflict resolution, business development (farming)
Preferred skills
ITIL, COBIT certifications
Responsibilities
End-to-end management of IT service contracts including SLAs, KPIs, and deliverables; Monitor contract profitability, P&L, billing, and scope changes; Act as primary executive focal point for clients presenting results and dashboards; Partner with operational teams to ensure contractual service execution; Proactively mitigate contractual and financial risks; Develop and implement Service Improvement Plans (SIP)
Seniority
Senior, hands-on IC with strategic focus