Customer Care Specialist
Core
Answer patient enquiries, schedule appointments, and manage referrals for X-Ray, Ultrasound, and Pregnancy Scan clinics.
Role type
Customer Care Specialist (Healthcare Administration)
Builds
Patient appointment scheduling and referral processing for radiology clinics
Domain
Healthcare / Radiology
Deliverable
product features
Required skills
Telephone communication, appointment scheduling, patient referral processing, fee quoting, privacy compliance, RIS system usage, multi-tasking
Preferred skills
Medical administration experience, empathy, organizational skills, technology adaptability
Responsibilities
Answer patient calls and respond to enquiries, schedule appointments, provide preparation instructions and cost estimates, process referrals, manage appointments in RIS system, quote fees and Medicare rebates, maintain patient records
Seniority
Individual Contributor