ETIC, Azure Technical Support Engineer - Associate
Core
Provide technical support for Microsoft Azure services, troubleshooting cloud infrastructure, applications, and services for customers.
Role type
Associate Azure Technical Support Engineer
Builds
Customer support resolutions and knowledge base documentation for Azure services
Domain
Technology / Cloud Infrastructure
Deliverable
client delivery
Required skills
Microsoft Azure services, IT troubleshooting, cloud infrastructure, problem-solving, technical documentation
Preferred skills
Microsoft Azure certifications, AWS familiarity
Technologies
Microsoft Azure, AWS
Responsibilities
Troubleshoot and resolve Azure service issues, monitor and respond to support tickets, guide customers on Azure best practices, collaborate with engineering teams on escalations, document solutions, participate in on-call rotation
Seniority
Associate, hands-on IC
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