Technical Customer Success Manager, FED TEAM
Core
Lead adoption and implementation of the Armis cyber exposure management platform for platinum-level customers, ensuring value realization and security posture improvement.
Role type
Technical Customer Success Manager (IC)
Builds
Production security platform features and configurations for enterprise clients
Domain
Cybersecurity / IoT / OT-ICS / Healthcare Tech
Deliverable
production ML models | product features | client delivery
Required skills
Network engineering, architecture, and design; Service delivery or technical account management; IT, security, or healthcare tech domain expertise; OT/ICS or biomedical infrastructure familiarity; Third-party integration knowledge
Preferred skills
Healthcare/ICT device knowledge; IT/IoT/healthcare system security experience; Python scripting
Technologies
OT/ICS protocols, biomedical infrastructure, third-party security integrations
Responsibilities
Lead adoption and implementation plans for platinum-level customers; Understand customer use cases and provide security recommendations; Build trusted relationships with technical stakeholders; Ensure deployment and configuration align with business use cases; Stay current on third-party integrations; Partner with Product, Engineering, and Sales teams
Seniority
Mid-Senior, hands-on IC