Designated Engineer
Core
Primary technical point of contact for enterprise and industrial customers to ensure cybersecurity platform deployment, maintenance, and optimization.
Role type
Senior Professional Services Engineer (Designated Engineer)
Builds
Nozomi cybersecurity platform for OT/IoT infrastructures
Domain
Cybersecurity, Operational Technology (OT), Industrial Internet of Things (IoT)
Deliverable
client delivery
Required skills
networking concepts (OSI, TCP/IP, VLANs), network infrastructure (firewalls, switches), cybersecurity principles, Windows/FreeBSD/Unix/Linux OS, virtualization, scripting, troubleshooting, analytical skills
Preferred skills
OT/ICS environment exposure, Nozomi or similar cybersecurity platform experience, AI-enabled tools proficiency
Technologies
Nozomi platform, Active Directory, PCAP analysis tools
Responsibilities
Act as primary technical liaison for assigned customers, run regular health checks and tune sensor configurations, design and implement new features/integrations/dashboards, develop customer-specific documentation and deliver knowledge-transfer workshops, investigate incidents and manage support cases/RMAs, provide weekly activity summaries and planning updates
Seniority
Mid-level, hands-on IC