Booking Host
Core
Assist guests in booking campervan holidays and answer questions about the campervan experience for thl's global contact centre.
Role type
Customer service booking agent
Builds
Campervan holiday bookings and customer support
Domain
Tourism / RV rentals
Deliverable
product features
Required skills
Customer service, product knowledge, quote generation, multi-channel communication (phone/email/chat), sales motivation, attention to detail, active listening, tech proficiency
Preferred skills
Tourism industry experience, enthusiasm for travel and tourism
Responsibilities
Match customers with the perfect campervan, provide quotes and assist with bookings for holidays in NZ & AU, manage phone/email/live chat channels, achieve sales targets, familiarize guests with products and local activities
Seniority
Junior to Mid-level, hands-on IC
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