Inbound Sales Development Representative
Core
Manage inbound sales enquiries for POS and digital payment solutions, qualifying merchants and scheduling demos for the Merchant Acquisition team.
Role type
Inbound Sales Development Representative (SDR)
Builds
Qualified sales opportunities (SQLs) and booked product demonstrations for EPOS solutions
Domain
Fintech / Digital Payments / POS Systems
Required skills
Lead qualification, CRM management, B2B sales, customer engagement, appointment setting, pipeline tracking
Preferred skills
B2B SaaS/POS/fintech sales experience, SME merchant engagement, digital payment knowledge, multilingual communication (Mandarin/Malay/Tamil)
Technologies
Salesforce, HubSpot, Zoho
Responsibilities
Respond to inbound enquiries via phone, WhatsApp, email, and web; qualify leads based on business criteria; educate prospects on EPOS solutions; schedule demos with Merchant Acquisition; maintain accurate CRM records; meet daily/weekly/monthly qualification and appointment targets.
Seniority
Junior to Mid-level, hands-on IC
