Technical Account Manager
Core
Leads cross-functional teams to address complex customer needs, providing advanced technical support and acting as the main liaison between clients and internal teams.
Role type
Senior Technical Account Manager (Health IT)
Builds
Strategic plans for deeper customer relationships and sustained value in the healthcare sector
Domain
Healthcare / Medical sector + Health IT (Healthcare Information Systems / eHealth)
Deliverable
client delivery
Required skills
Technical consulting, Post-Sales Operations, Account Management, Customer Success, Project Management, Crisis management, Logistics optimization, System health monitoring, Stakeholder coordination
Preferred skills
Knowledge of healthcare/medical sector, Experience in health IT, Bilingual in French (C2) and English (C1)
Technologies
Healthcare Information Systems, eHealth platforms
Responsibilities
Lead cross-functional teams to tackle complex customer needs, support customers in resolving moderate technical challenges, serve as primary liaison between customers and internal departments, review documentation of assigned customers' environments to ensure system health, offer advanced strategic guidance for solution planning and maintenance, formulate optimization suggestions and negotiate logistics changes, track outstanding support issues and collaborate on defect resolution
Seniority
Senior, hands-on IC