Salesforce Solution Architect, Service Cloud
Core
Design, develop, QA, and launch Salesforce Service Cloud solutions by translating business requirements into technical specifications and configurations.
Role type
Senior Salesforce Solution Architect (Service Cloud)
Builds
Customer-facing Service Cloud implementations and AI-integrated workflows
Domain
CRM / Customer Service / Generative AI
Deliverable
production ML models | product features
Required skills
Salesforce declarative configuration, Service Cloud architecture, SDLC ownership, technical requirements translation, multi-environment management, legacy system integration, enterprise project leadership
Preferred skills
Experience Cloud, CRM Analytics, Apex/VisualForce/Web Services understanding, business process optimization
Technologies
Salesforce, Service Cloud, Experience Cloud, CRM Analytics, Agentforce, Amazon Connect
Responsibilities
Facilitate business process reviews to identify customer requirements; Configure Salesforce Service Cloud solutions; Develop technical requirements and specifications; Drive best practice UX design; Manage project communications and delivery; Deliver end-user training and documentation; Partner with AI teams to create innovative solutions
Seniority
Senior, hands-on IC with strategic leadership