Service Delivery Manager
Core
Manage the delivery of commercial and private cloud solutions to support client goals and objectives.
Role type
Service Delivery Manager
Builds
Commercial and private cloud solutions
Domain
Federal Government / Cloud Services
Deliverable
client delivery
Required skills
process improvement, service level management, performance management, technology service management, stakeholder engagement, change implementation
Preferred skills
data analysis, staff coaching, operational guidance
Technologies
commercial cloud, private cloud
Responsibilities
Manage execution of process and system improvements; Provide end-to-end management of service delivery ensuring agreed service levels and security requirements; Monitor service delivery and collect/report performance data; Develop and improve service processes/procedures; Provide operational direction and guidance to providers; Identify and engage with relevant stakeholders; Develop and monitor change implementation plans.