Sales & Operations Specialist
Core
Guide customers through the complete DIY journey for made-to-measure window furnishings, acting as a central hub for order tracking and operational support.
Role type
Customer Support & Operations Specialist (Made-to-Measure Window Furnishings)
Builds
End-to-end order fulfillment, logistics coordination, and e-commerce content updates for custom curtains, blinds, and shutters.
Domain
Retail / Home Improvement / Window Furnishings
Deliverable
client delivery
Required skills
Customer consultation, order tracking, logistics coordination, e-commerce content management, technical measurement guidance, multi-channel communication
Preferred skills
Industry background in custom curtains/blinds/shutters, experience with Zendesk or similar CRMs
Technologies
Zendesk, CRMs, order management systems, e-commerce platforms
Responsibilities
Consult with leads to recommend product upgrades and cross-sell accessories, guide customers on DIY measuring and installation, coordinate with suppliers and carriers to track orders, update website product information and knowledge base content
Seniority
Individual Contributor, operational support