.NET / Golang Senior Cloud Software Engineer (m/f/d)
Core
End-to-end responsibility for service delivery, SLA/OLA compliance, and stable, process-oriented IT operations for enterprise clients.
Role type
Senior IT Service Management / Managed Services Delivery Lead
Builds
Standardized and highly scalable IT services and infrastructure for enterprise customers
Domain
IT Operations / Managed Services / Enterprise Infrastructure
Deliverable
client delivery
Required skills
IT Service Management, Managed Services contract management, P&L responsibility, change/incident/problem management, governance and compliance (DSGVO/BSI), team leadership, external partner coordination
Preferred skills
Transformation and handover experience, client/workplace services knowledge, data center and infrastructure operations
Technologies
IT Service Management tools, monitoring systems, collaboration platforms
Responsibilities
Oversee service delivery against SLAs and OLAs, act as single point of contact for management-level client reviews and escalations, coordinate internal service units and external partners, ensure governance and security compliance, drive continuous optimization of services and processes
Seniority
Senior, hands-on IC with leadership responsibilities
