Senior Customer Solutions Manager ANZ
Core
Strategic leadership role driving professional services delivery, implementation, onboarding, and support for a portfolio of enterprise customers to achieve business outcomes.
Role type
Senior Customer Solutions Manager (Strategic Leadership)
Builds
Professional services delivery, customer onboarding, implementation, and support services
Domain
SaaS / Technology Services / Enterprise Software
Deliverable
client delivery
Required skills
Strategic leadership, team management, financial management, revenue accountability, workforce planning, project governance, stakeholder management, operational excellence, data analytics, executive communication
Preferred skills
SaaS/technology services background, scaling operations, continuous improvement, product partnership
Technologies
N/A
Responsibilities
Lead delivery of onboarding, implementation, adoption, and support services; Develop and execute service strategies to improve customer experience and efficiency; Manage revenue, profitability, budgets, and resource utilization; Lead workforce planning, capability development, and succession planning; Ensure robust project governance and delivery standards; Partner with Product, Engineering, and Sales to influence product direction and adoption; Resolve significant service escalations; Monitor and improve KPIs including customer satisfaction and retention.
Seniority
Senior, hands-on IC with strategic leadership scope