Senior Customer Success Manager - Amsterdam
Core
Own relationships with strategic enterprise customers to drive retention, product adoption, and upsell/cross-sell opportunities in the financial crime prevention space.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer retention, adoption, and expansion for financial institutions (banks, neobanks, brokers, insurers)
Domain
FinTech / Financial Crime Prevention / RegTech
Deliverable
client delivery
Required skills
Enterprise account management, SaaS operations, QBR/EBR facilitation, contract negotiation, upsell/cross-sell strategy, account health monitoring, cross-functional collaboration, mentoring
Preferred skills
Financial services/risk/compliance industry experience, Dutch/German/French/Spanish/Italian language proficiency
Technologies
SaaS platforms
Responsibilities
Drive adoption, retention, and expansion across customer portfolio; Act as trusted advisor to maximize customer value; Build case studies and references; Resolve escalated issues; Execute account plans; Lead Quarterly and Executive Business Reviews; Present product roadmap updates; Channel customer feedback to product teams; Lead contract renewal negotiations; Identify and close upsell/cross-sell opportunities; Develop best practices for scalable growth; Improve internal processes; Mentor junior team members
Seniority
Senior, hands-on IC with mentorship responsibilities
