IT Help Desk Specialist
Core
Provide IT support via phone and tickets for employees in the Emergency Aviation industry, managing hardware, software, and user profiles.
Role type
IT Help Desk Specialist
Builds
Internal IT support services for aviation fleet operations
Domain
Emergency Aviation / HEMS / Firefighting
Deliverable
client delivery
Required skills
IT support, ticketing systems, hardware troubleshooting, software support, inventory management, documentation
Preferred skills
ITIL practices, CompTIA A+, ITIL Foundation
Technologies
Ticketing systems, service management systems
Responsibilities
Respond to incoming calls and support requests, manage and resolve support tickets, maintain knowledge of technology environment, oversee inventory control, document interactions and resolutions
Seniority
Individual Contributor
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