Sales Development Representative

You'll work within our growing Expansion team to drive revenue growth from our existing customer base. Your primary mission will be to convert leads into product outcomes for existing customers - connecting with decision-makers at schools, understanding their challenges and demonstrating how Compass can help them get more from the platform. This role is perfect for someone who thrives on building relationships, enjoys the energy of outbound sales and wants to make a meaningful impact in education. The successful candidate will be someone who hits the ground running, taking initiative to deeply understand our product, our customers and the value Compass delivers to schools every day.

What you'll do

Customer Engagement & Conversion

Engage existing Compass customers through outbound campaigns, identifying needs and articulating the value of our products. Actively monitor and achieve individual conversion performance against targets. Practice active listening to understand customers' goals and challenges, and deliver high-quality advice and solutions. Consistently deliver exceptional customer experiences and identify opportunities for growth.

Sales Expertise & Product Knowledge

Develop and maintain a strong understanding of all Compass modules and effectively communicate their features and benefits. Keep up to date on outbound campaign development processes and proactively sharpen your sales techniques. Contribute to team success by sharing common customer queries, challenges and key insights.

Team & Operational Excellence

Collaborate with internal stakeholders to build synergies across sales teams and drive customer outcomes. Capture activity status accurately and own the end-to-end customer experience. Proactively capture and share feedback to enable continuous improvement across campaigns.

Requirements

About You

You're energetic, driven and curious. You enjoy the challenge of outbound sales and are motivated by growth, performance and continuous improvement. You will bring:

• 1+ years' experience in a sales or outbound contact centre environment.
• A track record of meeting or exceeding targets in a performance-driven environment.
• Confident communication skills and the ability to build strong relationships at all levels.
• Resilien