Teleoperador/a Renovación de clientes - Turno mañana
Core
Contact customers who have requested service cancellation to identify reasons, negotiate alternatives, and recover them.
Role type
Customer retention and loyalty teleoperator
Builds
Retains customers and prevents churn for the company's service
Domain
Customer service and retention
Deliverable
client delivery
Required skills
Retention experience, sales experience, customer service experience, communication skills, negotiation skills, positive attitude, customer orientation, team collaboration
Preferred skills
Experience in energy, telecommunications, insurance, or banking sectors