Customer Service Advisor
Core
Main point of contact for new and existing customers to sell breakdown cover, handle renewals, and retain customers through tailored conversations.
Role type
Senior IC customer service advisor (sales & retention)
Builds
Breakdown cover policies and retention solutions for Aviva customers
Domain
Insurance / Automotive breakdown services
Deliverable
product features
Required skills
Persuasive communication, objection handling, active listening, sales targeting, policy management, multi-system navigation
Preferred skills
Previous contact centre experience, demonstrable sales experience
Technologies
Multiple internal systems and applications
Responsibilities
Handle inbound calls for new sales, renewals, policy changes, and cancellations; Drive sales and retention by identifying needs and matching cover solutions; Process new sales and apply policy upgrades accurately; Collaborate with team to meet sales, retention, and quality targets.