Werkstudent Churn-Dispatching - Direct Sales (m/w/d)
Core
Support the Churn-Dispatching team in Direct Sales by screening incoming cancellations, assessing retention potential, and creating opportunities in Salesforce for customers at risk.
Role type
Student intern (Werkstudent) in customer retention and data processing
Builds
Customer retention opportunities and churn analysis data
Domain
Payments / Direct Sales
Deliverable
dashboards & analysis
Required skills
Data entry, Salesforce or CRM familiarity, MS Excel, data analysis, categorization, structured work
Preferred skills
Experience with Salesforce or other CRM systems, strong German language skills, good English skills
Technologies
Salesforce, MS Office (Excel)
Responsibilities
Screen incoming cancellations and log them as customer cases, Evaluate cancellations based on retention potential criteria, Create and advance opportunities in Salesforce for high-potential cases, Cluster cancellations by predefined categories, Maintain clean and complete data in Salesforce for reporting
Seniority
Student intern (15-20 hours/week)