Ingeniero Informático IT (Agile-junior)
Core
Provide technical and functional support for field operations using the Salesforce platform while supporting Agile team management.
Role type
Junior Salesforce Support Engineer (Agile)
Builds
Operational support for field teams via Salesforce
Domain
Environmental services / IT Support
Deliverable
client delivery
Required skills
Salesforce platform support, Agile/Scrum methodology, Jira, Confluence, English (C1)
Preferred skills
Salesforce Trailhead certification, basic Agile/Scrum knowledge
Technologies
Salesforce, Jira, Confluence
Responsibilities
Analyze and resolve user tickets for field operations on Salesforce, Escalate complex incidents to senior profiles, Assist Scrum Master with team metrics (velocity, burndown charts), Participate in Agile ceremonies (Dailies, Plannings, Retrospectives)
Seniority
Junior, Entry-level
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