ETIC, Atlassian Technical Support - Associate
Core
Associate Level 2 and 3 Support Engineer providing technical support for Atlassian products (Jira, Confluence) to clients and partners, managing application performance, security, and operational tasks.
Role type
Associate Level 2-3 Technical Support Engineer
Builds
Support solutions for client transformation programs using Jira and Confluence
Domain
Technology / IT Service Management
Deliverable
client delivery
Required skills
Jira, Confluence, scripting and automation, IT service management, agile methodologies
Preferred skills
Atlassian Certified Professional (ACP-620) Managing Jira Cloud Projects
Technologies
Jira, Confluence, AWS, Google Cloud Platform, Dynatrace APM, CrowdStrike
Responsibilities
Troubleshoot and resolve technical issues related to Jira and Confluence; Manage and optimize application performance, security, and operational tasks; Create new Jira projects, workflows, custom fields, and Confluence Spaces; Support daily tickets and requests on both Jira and Confluence
Seniority
Associate, hands-on IC
