Delivery Leader - US Healthcare - BPO
Core
Lead large-scale US Healthcare Contact Center operations, driving operational excellence, client engagement, and financial performance across member and provider services.
Role type
Senior Delivery Leader (Healthcare BPO)
Builds
Large-scale healthcare contact center operations for US payers/providers
Domain
US Healthcare BPO / Healthcare Operations
Deliverable
client delivery
Required skills
US Healthcare BPO operations leadership, Member Services operations, Provider Services operations, large-scale payer operations management, SLA and operational governance, strategic stakeholder management, operational transformation, financial acumen
Preferred skills
Healthcare payer platforms (Facets, QNXT, PEGA, WGS), analytics and AI-enabled workflows, Lean Six Sigma certification, business development and solutioning
Technologies
Facets, QNXT, PEGA, WGS
Responsibilities
Lead and manage large healthcare operations teams (200+ FTEs), own end-to-end delivery performance including SLAs and quality, serve as primary point of contact for senior client stakeholders, lead operational transformation initiatives, drive governance and risk management, manage operational budgets and cost optimization, develop leadership capabilities
Seniority
Senior, hands-on IC with strategic oversight