Service Delivery Manager (m/w/d) - Google Workspace
Core
Central interface for customers managing the entire cloud operations lifecycle, focusing on long-term retention and strategic development within Google Workspace and Managed Services.
Role type
Service Delivery Manager
Builds
Cloud operations and Managed Services for enterprise clients
Domain
IT Services / Cloud Operations / Google Workspace
Deliverable
client delivery
Required skills
Google Workspace expertise, project management, service management, SLA monitoring, process improvement, strategic consulting, conflict resolution
Preferred skills
Scrum, Prince2, ITIL certifications
Technologies
Google Workspace, Cloud infrastructure
Responsibilities
Manage project and service lifecycle, coordinate complex requirements between customers and internal/external teams, conduct service reviews and monitor SLAs, develop support structures and service processes, provide proactive strategic advice on Workspace topics, research new cloud trends
Seniority
Experienced, hands-on IC