Services Project Manager
Core
Central liaison and single point of contact for critical internal and external collaborators, ensuring seamless communication and strategic alignment within a global cloud environment.
Role type
Senior IC Services Project Manager (Cloud Operations)
Builds
Customer environments for Product Lifecycle Management (PLM) and Manufacturing Operation Management (MOM) applications on cloud
Domain
Industrial software (PLM / CAD / MES / MOM) and SaaS
Deliverable
client delivery
Required skills
ITIL environment experience, application support project management, customer-facing operations, SaaS-based customer support, risk and issue management, contract review, project cost management, collaborator management
Preferred skills
ITIL Certification, experience in industrial software sectors (ERP), handling SaaS based customer support projects
Technologies
PLM, CAD, MES, MOM, SaaS
Responsibilities
Maintain operational Governance within the regional team, handle customer engagement throughout the life cycle (onboarding to offboarding), manage risk and issues, supervise project progress and initiate corrective actions, review contracts for risks and obligations, handle customer support requirements, manage internal and external collaborator expectations, drive customer communication for outages and escalations, lead cost critical issues, drive innovation and improvement ideas
Seniority
Senior, hands-on IC