Territory Sales Account Executive
Core
Acquiring new commercial B2B customers and driving expansion within existing accounts for Zendesk's SaaS platform.
Role type
Territory Sales Account Executive
Builds
Zendesk's Commercial account base and revenue
Domain
SaaS / Customer Service Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
B2B sales, solution engineering, complex sales cycle navigation, account expansion, cross-selling, executive relationship building, data-driven prospecting, negotiation, deal closing
Preferred skills
SaaS industry experience, proof of concept management, remote selling to C-level executives
Technologies
Zendesk products
Responsibilities
Drive top-line revenue growth by acquiring new commercial customers and developing strategies for account expansion; Manage and nurture customer relationships ensuring maximum satisfaction and retention; Proactively identify and pursue opportunities to cross sell additional products and services to existing customers; Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies; Understand and convey the benefits of Zendesk products ensuring alignment with customers' business objectives; Lead complex and competitive sales cycles utilizing strong communication skills and value selling; Consistently develop a robust pipeline of qualified opportunities and maintain an accurate forecast to exceed quarterly and annual revenue goals; Establish and maintain executive sponsorship, leveraging industry expertise to build relationships with decision-makers and champions
Seniority
Mid-level, hands-on IC