Patient Intake Liaison – Named Patient and Access Programs (India)
Core
Execute patient onboarding and intake workflows for Named Patient Programs (NPPs) and access pathways in India, capturing and documenting requests from hospitals and clinicians.
Role type
Patient Intake Liaison
Builds
Structured case records and audit-ready intake packs for internal clinical, regulatory, or commercial review.
Domain
Healthcare access programs / Named Patient Programs
Deliverable
Dashboards & analysis
Required skills
Omnichannel intake management, structured data capture, documentation validation, case classification, coordination with clinical teams, exception handling
Preferred skills
Process discipline, high documentation accuracy, parallel case management
Technologies
Case-management system, WhatsApp Business, email, portal
Responsibilities
Manage omnichannel intake across email, portal, WhatsApp, and referrals; Create structured case records using approved templates; Confirm documentation completeness and resolve information gaps; Prepare intake packs for internal review; Track case status and update outcomes.
Seniority
Individual Contributor