Commerce- Quality Assurance Program Manager
Core
Designing and implementing global quality assurance frameworks, strategies, and training programs for a commerce ecosystem to ensure user satisfaction and operational excellence.
Role type
Quality Assurance Program Manager
Builds
Scalable quality monitoring systems, training curricula, and SOPs for commerce operations
Domain
Global E-commerce / Platform Governance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Quality framework design, root cause analysis, statistical reporting, curriculum development, cross-regional coordination, process testing, training facilitation
Preferred skills
None stated
Technologies
None stated
Responsibilities
Ensure quality framework implementation across regions; Develop and facilitate training programs for customer service and product knowledge; Conduct root cause analysis on quality issues; Produce statistical reports on quality performance; Lead SOP setup and localization for new market launches; Collaborate with QA and Operations on calibration and technical alignment
Seniority
Mid-level, hands-on program management
