ETIC, Quality & Process Improvement ( Service Management) - Senior Associate
Core
Establish a quality management system and drive continuous improvement for the Managed Services team across the Middle East.
Role type
Senior Associate, Process Quality & Process Improvement Engineer
Builds
High-quality managed services delivery aligned with ITIL and ISO standards
Domain
Technology / Internal Firm Services
Required skills
Quality frameworks (ITIL, ISO20000, CMMI, ISO 9001), Process improvement, Governance, Root cause analysis, KPI definition, Documentation control, Training & coaching
Preferred skills
Six Sigma Green Belt, Agile methodologies (Scrum, SAFe), Cross-functional collaboration
Technologies
ITIL, ISO 9001, ISO20000, CMMI for Services, Scrum, SAFe
Responsibilities
Establish quality management systems, design QA strategies, conduct quality audits, support service setup with quality gates, monitor quality performance metrics, facilitate root cause analysis, maintain documentation control, provide training on quality standards
Seniority
Senior Associate, hands-on IC
