ETIC, Quality & Process Improvement ( Service Management) - Senior Associate
Core
Establishing a quality management system and driving continuous improvement for the Managed Services team across the Middle East.
Role type
Senior Associate Process Quality & Process Improvement Engineer
Builds
High-quality service delivery aligned with ITIL and ISO standards
Domain
Technology / Internal Firm Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Quality frameworks (ITIL, ISO20000, CMMI, ISO 9001), Process improvement, Governance, Root cause analysis, KPI definition, Documentation control, Configuration management
Preferred skills
Six Sigma Green Belt, Agile methodologies (Scrum, SAFe), Training and coaching
Technologies
ITIL, ISO 9001, ISO20000, CMMI for Services, Scrum, SAFe
Responsibilities
Establish quality management systems, Design and implement QA strategies, Conduct quality audits, Support service setup with quality gates, Collaborate to define KPIs, Facilitate root cause analysis, Maintain documentation control, Provide training on quality standards
Seniority
Senior Associate, hands-on IC